Customer Quality Manager

Cepton is seeking a seasoned customer quality manager for hands-on engineering and customer-facing roles supporting our rapidly growing team. The manager will work seamlessly with a broad team including Engineering, Quality & Reliability, Manufacturing, Marketing, Business Development and other functions to ensure a superior customer quality experience. The preferred candidate would have a solid quality / reliability / engineering background, along with great teamwork and communication skills. This is a high-impact role that will help drive customer trust and stickiness. This role will be based in San Jose, California.

Key Responsibilites:


  • Manage customer quality requirements, inquires and issues as the frontline quality representative of Cepton

  • Be hands-on and drive customer issue diagnoses, root-cause analysis, corrective and preventive actions (internally and with suppliers)

  • Compile FA and co-develop 8D reports and ensure timely responses to customer facing teams and efficient closure of customer reported issues

  • Provide outstanding customer communications when it comes to issue resolution, RMAs, and 8Ds and effectively support partners in Marketing and Business Development

  • Support/audit manufacturing team for implementation of corrective actions



Other Requirements:

  • Masters or PhD Degree in EE, ME, Physics or applicable fields

  • 4+ years of relevant experience in component/system-level quality and/or reliability, with significant customer management experience

  • Strict discipline with good test practices: careful test design/setup/execution, rigorous failure analysis and documentation of all results

  • Willingness to delve into details and work collaboratively with Engineering to resolve the issues found

  • Strong initiative and motivation to obtain what you need to execute your tasks successfully

  • Excellent communication and teamwork skills; skilled in English language communication





Cepton is one of the top 3D lidar companies in the world. We provide state-of-the-art, intelligent, lidar-based solutions for a range of markets such as autonomous driving, ADAS, intelligent transportation systems, smart spaces and industrial robotics. Cepton's patented MMT™-based lidar technology enables reliable, scalable and cost-effective solutions that deliver long range, high resolution 3D perception for smart applications. You can learn more about Cepton's technology and solutions on our website (https://www.cepton.com) and on YouTube (https://www.youtube.com/channel/UCUgkBZZ1UWWkkXJ5zD6o8QQ)