Customer Success Engineer

Cepton is seeking a customer success engineer to join our team and support our global customers to adopt advanced lidar solutions in autonomous driving, industrial automation and 3D mapping applications.

Job Responsibilities:

  • Ensure the highest level of customer satisfaction thru attentive listening, learning and proactive support to help customers achieve their goals.

  • Provide pre-and post-sale product consulting, technical support, and service to key customers, key distributors and sales personnel on Cepton products.

  • Give the customer a voice by collaborating with different teams to design and execute various technical solutions while managing multiple initiatives.

  • Manage product and solution requirements, prioritize features based on customer needs and expectations, and communicate to customers and internal teams clearly and effectively.

  • Maintain detailed and expert knowledge of relevant standards, technologies, and specifications, garnered where possible in advance of industry adoption.

  • Attend trade shows, seminars, conferences, and educational events to support internal and external customers and stay abreast of industry developments.

  • Conduct user acceptance testing of hardware and software integrated systems.

  • Be willing and able to travel as needed.


Job Requirements:

  • BS / MS in Computer Science, Electrical Engineering or equivalent experience with strong mathematical background.

  • 5+ years of professional experience in customer success, field sales, sales engineering of complex technology products.

  • Excellent written and oral communication skills.

  • Excellent interpersonal skills.

  • Proficiency with Python, C++ and Bash programming.

  • Familiarity with change management systems such as Jira and documentation systems such as Confluence.


Desired Experience:

  • Experience with lasers, sensors and optical devices is a plus.

  • Experience with automotive, robots and UAVs is a plus.

  • Experience with project management, RFI, RFQ process is a plus.


Language:

  • Proficiency in foreign languages, such as German, Japanese, French is a plus.