Cepton is seeking a customer success engineer to join our team and support our global customers to adopt advanced LiDAR solutions in autonomous driving, industrial automation and 3D mapping applications.
Ensure the highest level of customer satisfaction thru attentive listening, learning and proactive support to help customers achieve their goals.
Provide pre-and post-sale product consulting, technical support, and service to key customers, key distributors and sales personnel on Cepton products.
Give the customer a voice by collaborating with different teams to design and execute various technical solutions while managing multiple initiatives.
Manage product and solution requirements, prioritize features based on customer needs and expectations, and communicate to customers and internal teams clearly and effectively.
Maintain detailed and expert knowledge of relevant standards, technologies, and specifications, garnered where possible in advance of industry adoption.
Attend trade shows, seminars, conferences, and educational events to support internal and external customers and stay abreast of industry developments.
Conduct user acceptance testing of hardware and software integrated systems.
Be willing and able to travel as needed.
BS / MS in Computer Science, Electrical Engineering or equivalent experience with strong mathematical background.
5+ years of professional experience in customer success, field sales, sales engineering of complex technology products.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Proficiency with Python, C++ and Bash programming.
Familiarity with change management systems such as Jira and documentation systems such as Confluence.
Experience with lasers, sensors and optical devices is a plus.
Experience with automotive, robots and UAVs is a plus.
Experience with project management, RFI, RFQ process is a plus.
Proficiency in foreign languages, such as German, Japanese, French is a plus.